Sanford Health Lead Patient Experience Specialist - Patient Experience in Bismarck, North Dakota

Job Title: Lead Patient Experience Specialist | Patient Experience | Bismarck

City: Bismarck

State: North Dakota

Department : Patient Experience

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Develops and leads the Patient Experience Program. Supports the planning and execution of the regional and enterprise-wide Sanford Health Patient Experience initiatives. Oversees a data driven program collecting, tracking and analyzing data trends. The Lead Patient Experience Specialist coordinates improvement efforts related to the Sanford Health Patient Experience. Communicates progress on initiatives and performance. Mentors and trains employees on key strategies to improve performance. Serves as a subject matter expert to other team members and internal customers. Exercises good judgment in determining best methods of solving problems. Ability to lead, build and facilitate teams essential. Excellent organizational skills and ability to handle a large number of projects simultaneously. Exceptional communication and interpersonal skills. Ability to interact effectively with a wide variety of constituents, including patients, family, physicians, and hospital leaders.

POSITION RESPONSIBILITIES

Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact. Participates in the improvement of a specific aspect of the customer experience. Uses key tools, systems and processes to support business insurance operations. Investigates beneath the surface of an issue to focus systematically on root causes. Analyzes data regarding customer likes and dislikes about a given product or service. Mentors others to prepare them for responsibilities. Creates a team environment of accountability and commitment for reaching project goals. Designs workflow, support processes and improvement programs. Streamlines the critical workflow for executing key processes. Generates and interprets a wide range of statistical data and reports.

DEPARTMENT DETAILS

QUALIFICATIONS

Current licensure as appropriate to position in state(s) of practice and/or possess multi-state licensure privileges as required by position. When applicable, may need a valid driver's license. If valid driver's license is required, must maintain a good driving record. Bachelor's Degree required. Area of focus in Business, Healthcare, Marketing or related field preferred. Five years customer service experience required.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Bismarck

State: North Dakota

Job Function: Customer Service

Job Schedule: Full Time

Shift: Days

Req Number: req20696