Job Information

Sanford Health Human Resources Content Developer in Sioux Falls, South Dakota

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00

Job Summary

Maintain and manage systems content that is accurate, consistent and relevant, including but not limited to knowledge base and case management. Collaborate with relevant stakeholders by collecting information to define and craft message content. Identify documentation requiring updates based on impact analysis. Perform routine monitoring of system content and associated documentation. Regularly connect with leaders and subject matter experts to identify and address opportunities to create and improve content. Collaborate with relevant stakeholders) to create and maintain updated documents on a regular basis. Oversee documentation published in ServiceNow, including the review, revision, and update of necessary elements to ensure the appropriateness of the document prior to publishing (documents include but are not limited to knowledge articles, Standard Operating Procedures (job aids), Frequently Asked Questions, Process Guides, catalog items, and training content). Manage employee feedback of related content. Collaborate with Human Resources Enabling Technologies team and IT for tenant upgrades and new system technology as appropriate. Ability to develop standard customer service procedures and scripts. Strong problem-solving skills. Strong customer service focus. Strong interpersonal, relationship building and listening skills. Strong written and oral communication skills, including English usage, grammar, punctuation, and style.

Qualifications

Bachelor’s degree in Human Resources, Business or related discipline or equivalent six years of work experience.

At least one year experience in transaction processing operations, change documentation, copy writing, change management, grant writing, communications. Experience in Healthcare and/or insurance industry preferred.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordhealth.jobs/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Human Resources
Req Number: R-62540
Featured: No